Delivery Policy

Effective Date: April 29, 2025

At Lucktopic, we are committed to providing efficient and reliable delivery services for our customers. Below is our Delivery Policy, which outlines the terms and conditions of how we process and ship your orders.

1. Order Processing
Once we receive your order and payment confirmation, we aim to process it within 1-3 business days. You will receive an email confirmation when your order has been successfully processed and is ready for shipment. Please ensure that your contact details and shipping address are correct to avoid delays.

2. Shipping Methods
We offer a variety of shipping methods, which may include:

  • Standard Shipping
  • Expedited Shipping
  • Same-Day Delivery (available in some regions)

The available shipping methods will be displayed at checkout, and you can select your preferred option based on your needs. Shipping fees will also be calculated at checkout, depending on your location, the size, and weight of the items.

3. Shipping Locations
We currently offer delivery services within Vietnam. If you are located outside of Vietnam, please contact us directly to inquire about international shipping options. We aim to provide timely delivery to all areas, but please note that some remote locations may take longer.

4. Shipping Fees
Shipping fees are calculated at checkout and are based on several factors, including:

  • Delivery address (destination region or city)
  • Weight and size of the items
  • Shipping method selected

Additional shipping charges may apply for larger or bulky items. Fees will be clearly displayed during the checkout process, and you will have the opportunity to review and approve the charges before confirming your order.

5. Delivery Timeframes
Estimated delivery times depend on the shipping method and destination. While we strive to deliver orders as quickly as possible, please note that delivery times are estimates and may vary depending on factors such as:

  • Shipping method selected
  • Delivery location
  • Weather conditions
  • Local holidays
  • Courier delays

Standard delivery typically takes 3-7 business days within major cities. Remote areas may require additional time. Expedited shipping options will deliver within a shorter timeframe.

6. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your delivery. You can track your order by visiting the courier’s website and entering your tracking number. If you encounter any issues with tracking or delivery, please reach out to our customer service team for assistance.

7. Delivery Issues
While we take every effort to ensure that your order is delivered correctly and on time, there may be occasional issues with deliveries, such as:

  • Delivery delays
  • Missing or damaged items
  • Incorrect items received

If you experience any issues with your delivery, please contact us at info@lucktopic.xyz or call us at (84-8) 38 593 024. We will assist you in resolving the matter promptly.

8. Failed Delivery Attempts
In the event of a failed delivery attempt (due to an incorrect address, recipient unavailable, or other reasons), the courier will typically leave a notification with instructions on how to arrange for re-delivery or pick-up. If you are unavailable to receive the package, please contact the courier service as soon as possible.

9. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately upon receipt. We may ask for photos or further details to help us resolve the issue. We will either provide a replacement, issue a refund, or offer an alternative solution depending on the situation.

10. Contact Us
For any questions or concerns about your delivery, please feel free to reach out to our customer service team: