Refund and Returns Policy

Effective Date: February 19, 2025

At Lucktopic, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward refund and returns process to ensure your peace of mind.

1. Returns Eligibility
We accept returns for most items within 14 days of the delivery date. To be eligible for a return, the product must:

• Be in its original, unused, and resalable condition.
• Include all original packaging, labels, and accessories (if applicable).
• Not be a custom or personalized item, as these are final sale.

2. How to Initiate a Return
To initiate a return, please follow these steps:

• Contact our customer service team at info@lucktopic.xyz or call us at (84-8) 38 593 024 within 14 days of receiving your order.
• Provide your order number, details of the product you wish to return, and the reason for the return.
• Our team will guide you through the return process and provide instructions for returning the item.

3. Return Shipping Costs
If the return is due to an error on our part (such as a defective product, incorrect item sent, or damaged product), we will cover the return shipping costs. Otherwise, customers are responsible for return shipping charges.

4. Refunds
Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

5. Non-Returnable Items
Certain items are non-returnable, including:

• Customized or personalized products.
• Opened or used products (unless defective).
• Gift cards or downloadable content.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We may request photos or further details about the issue. In such cases, we will either provide a replacement, offer a full refund, or assist you with further solutions.

7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the replacement.

8. Final Sale Items
Items marked as “final sale” or “clearance” are not eligible for returns or refunds. Please check product descriptions before completing your purchase.

9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to contact us at info@lucktopic.xyz or call us at (84-8) 38 593 024. Our customer service team is happy to assist you.

We value your satisfaction and aim to make your shopping experience with Lucktopic as smooth and hassle-free as possible.