Sales Policy
Effective Date: February 19, 2025
At Lucktopic, we are committed to providing high-quality office supplies to meet your business needs. Our Sales Policy outlines the terms and conditions of purchases made through our website or other sales channels.
1. Product Availability
All products available for sale on our website are subject to availability. We strive to maintain accurate stock levels; however, in rare cases, certain items may be out of stock or discontinued. If an item is unavailable after you have placed an order, we will notify you immediately and provide options for a refund or substitution.
2. Pricing
All prices on our website are listed in VND (Vietnamese Dong) unless otherwise stated. Prices are subject to change at any time, and we reserve the right to modify prices without prior notice. Discounts, promotional offers, or coupons are valid for a limited time and are subject to the terms of the specific promotion. The final price will be confirmed at the checkout.
3. Orders
Once you place an order, you will receive an email confirmation containing your order details. Please ensure that all information (shipping address, contact details, and payment information) is accurate. If there are any issues with your order, please contact us immediately at info@lucktopic.xyz or call (84-8) 38 593 024 to resolve the matter before shipping.
4. Payment Methods
We accept various payment methods, including credit and debit cards, online bank transfers, and other secure payment gateways. All payment transactions are processed securely, and sensitive data is protected. Full payment is required before shipping your order.
5. Shipping and Delivery
Orders will be processed within 1-3 business days of receiving your payment. Delivery times depend on the shipping method selected and your location. We use trusted couriers to ensure safe and timely delivery of your products. Shipping fees are calculated at checkout based on the size, weight, and destination of the order.
6. Taxes
Applicable taxes, including VAT, will be added to the final price at checkout, based on your shipping address and local regulations.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we can cancel it and issue a refund. Once the order has been shipped, cancellation is no longer possible.
8. Returns and Exchanges
We offer a 14-day return policy for most products, except for custom or personalized items. Please see our detailed Return and Refund Policy for further information on how to initiate returns or exchanges.
9. Warranty
Many of the products we sell come with a manufacturer’s warranty. Warranty periods and terms vary by product, and details are available on the product page. If you experience any issues with a product covered by a warranty, please contact us for assistance.
10. Customer Service
Our customer service team is here to assist you with any questions or concerns regarding your order. You can contact us at info@lucktopic.xyz or call (84-8) 38 593 024 for support.
11. Changes to the Sales Policy
We reserve the right to update this Sales Policy at any time. All changes will be reflected on this page with the updated effective date. Please review this policy periodically for any updates.
By making a purchase from Lucktopic, you agree to the terms and conditions outlined in this Sales Policy.